Returns & Refunds
How to return an item, who pays for return postage and when you'll receive your refund.
- 14 daysTo request a return after delivery
- Contact us firstWe'll send you return instructions
- Inspected within 48 hoursOf your return being received
- RefundsNormally to your original payment method
How to return an item
- Email us at hello@parksidegb.co.uk within 14 days of delivery, including your order number or proof of purchase.
- We'll reply with return instructions. Please don't send anything back before you've received them.
- Pack the item in its original packaging with all parts, accessories, manuals and components originally supplied.
- Once your return arrives, we'll inspect it within 48 hours.
Return postage
- Changed your mind: you're responsible for the cost of return postage.
- Faulty, damaged, incorrect or not as described: we'll cover the reasonable cost of returning the item to us.
Condition of returned items
You're welcome to inspect a product as reasonably necessary to check it.
If an item has been used or handled beyond what is reasonably necessary and this reduces its value, we may make an appropriate deduction from your refund where permitted by law.
Faulty, damaged or incorrect items
If your item is faulty, damaged, incorrect or not as described, please email us at hello@parksidegb.co.uk with your order number and details of the problem.
Refunds
We inspect returned items within 48 hours of receiving them. If your return meets the applicable requirements, we'll issue your refund.
Refunds are normally made to your original payment method.
Your statutory rights
Nothing on this page affects your statutory rights under UK consumer law.
Need to start a return?
Email us with your order number and we'll send you return instructions.
hello@parksidegb.co.ukFor full details, read our Refund Policy.