Refund Policy

Return & Refund Policy

We want you to be satisfied with your purchase. This policy explains how returns and refunds are handled for orders placed with Parkside UK.

14-Day Returns

We have a 14-day return policy, which means you have 14 days after delivery to request a return.

To be eligible for a return, your item must be unused, in its original packaging, and returned with all parts, accessories, manuals and other items originally supplied with the product. You’ll also need your order number or proof of purchase.

You may inspect the item as reasonably necessary to check its nature, characteristics and functionality. If the item has been used or handled beyond what is reasonably necessary and this reduces its value, we may make an appropriate deduction from your refund where permitted by law.

To start a return, contact us at hello@parksidegb.co.uk with your order number.

You’ll need to arrange and pay for the return postage yourself where you are returning an item because you have changed your mind. We will provide you with the relevant return instructions.

Please contact us before sending anything back so that we can provide the correct return instructions and process your return as quickly as possible.

You can always contact us with any return questions at hello@parksidegb.co.uk.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is faulty, damaged, incorrect or not as described.

To report an issue, please email hello@parksidegb.co.uk with your order number and details of the problem.

Where an item is faulty, damaged, incorrect or not as described, we will cover the reasonable cost of returning the item to us.

Nothing in this policy affects your statutory rights under UK consumer law.

Return Postage

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item to us.

We recommend using an appropriate tracked delivery service when returning your order. For higher-value items, we also recommend using an insured service.

If your item is faulty, damaged, incorrect or not as described, we will cover the reasonable cost of the return.

Refunds

Once your returned item has been received, we will inspect it within 48 hours.

If the return meets the applicable requirements, your refund will be issued following the inspection. Refunds will normally be made to the same payment method used for the original purchase unless otherwise agreed.

Where you exercise your statutory right to cancel an online order, we will also refund the cost of our standard delivery service where applicable. If you selected a more expensive delivery option, any additional amount paid above the cost of our standard delivery service will not be refunded.

Once we have issued your refund, the time it takes for the funds to appear in your account will depend on your bank, card issuer or payment provider.

Reduced Refunds

You are responsible for taking reasonable care of the goods while they are in your possession.

If an item has been used, damaged or handled beyond what is reasonably necessary to inspect it and this results in a reduction in its value, we may make an appropriate deduction from your refund where permitted by law.

How to Start a Return

To request a return, please contact us at:

Email: hello@parksidegb.co.uk

Please include your order number so that we can locate your order and provide the appropriate return instructions.

Please do not send a return before contacting us, as this may delay the processing of your return.

UK Orders

This return and refund policy currently applies to orders delivered within the United Kingdom.

Your Statutory Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights you may have under applicable UK consumer law.