Privacy Policy

Last updated: 12 September 2026

Parkside UK is operated by a sole trader and provides this website and related products and services (the "Services"). Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, create or use a customer account, contact us, or otherwise interact with our Services.

For the purposes of UK data protection law, the operator of Parkside UK is the data controller of your personal information.

Email: hello@parksidegb.co.uk

Personal Information We Collect

The personal information we collect depends on how you interact with our website and Services. This may include:

Contact information, such as your name, email address, telephone number, billing address and delivery address.
Order information, such as products purchased, order numbers, delivery information, returns, refunds and transaction history.
Payment and transaction information necessary to process your purchase. Payments are processed through Shopify and the payment providers available at checkout. We do not normally receive or store your complete payment card details.
Customer account information, where customer accounts are available, including account details and preferences. Customer login credentials may be processed through Shopify or associated services. Parkside UK does not have access to customers' passwords.
Communications, including information you provide when you contact us regarding an order, return, product or customer service enquiry.
Technical information, such as your IP address, browser type, device information and information about how you interact with our website.
Cookie and similar technology information, where cookies or similar technologies are used on our website.
Review and feedback information, where product reviews, ratings or similar features are made available, including information you choose to submit.

How We Collect Your Information

We may collect personal information:

directly from you when you place an order, create an account, contact us or otherwise provide information to us;
automatically when you visit or interact with our website, including through cookies and similar technologies;
from Shopify and other service providers that help us operate our website, process payments or provide our Services;
from delivery providers in connection with the delivery or return of an order; and
from analytics, advertising or marketing providers if we use those services in the future.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and fulfilling orders, including taking payment, preparing your order, arranging delivery and communicating with you about your purchase.
Processing returns and refunds and responding to issues relating to faulty, damaged or incorrect products.
Providing customer support and responding to your questions or requests.
Managing customer accounts, where this feature is available.
Operating and improving our website, including maintaining functionality, security and performance.
Preventing fraud and misuse and protecting the security of our business, customers and website.
Complying with our legal obligations, including accounting, tax, consumer protection and regulatory requirements.
Reviews and customer feedback, where review or feedback features are made available.
Analytics and website improvement, where analytics services are used and where any required consent has been obtained.
Advertising and marketing, where we introduce advertising or marketing services and where permitted by law.

Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:

Contract – where processing is necessary to process your order, take payment, deliver your products, administer a return or provide customer support relating to your purchase.
Legal obligation – where we are required to process or retain information to comply with applicable laws, including tax, accounting and consumer protection requirements.
Legitimate interests – where necessary for legitimate business purposes such as preventing fraud, securing our website, improving our Services and managing our business, provided those interests do not override your rights and freedoms.
Consent – where we ask for your consent, including where required for optional analytics, advertising, marketing communications or non-essential cookies.

Marketing Communications

Where permitted by applicable law, we may use your contact details to send you marketing communications about our products, offers, promotions, new products, restocks and other updates.

Where consent is required, we will obtain your consent before sending marketing communications. Where applicable law permits us to contact existing customers about our own similar products or services without obtaining fresh consent, we may do so subject to the relevant legal requirements.

You can opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at hello@parksidegb.co.uk.

Opting out of marketing will not prevent us from sending non-promotional communications relating to your orders, deliveries, returns, refunds, account, security or customer service enquiries.

Back-in-Stock and Coming Soon Notifications

If you ask us to let you know when a sold-out or coming-soon product becomes available, we collect your email address and the product you are interested in. We use your email address only to tell you about that product. If you later buy it, we may note that you did, so that we can see how many people who asked went on to buy. We do not store the email address from your order for this purpose.

We store your email address in encrypted form. We cannot promise when, or whether, a product will become available. We delete your email address within 90 days of notifying you, or 12 months after you registered at the latest, whichever comes first.

Our lawful basis is your request. You can withdraw at any time using the link shown when you register, or by contacting us at hello@parksidegb.co.uk, and we will delete your details. We will only send you marketing emails if you also tick the separate, optional box for news and offers.

Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to operate correctly, remember preferences, maintain security and provide shopping functionality.

Some cookies are strictly necessary for the website and checkout to function. Other cookies or similar technologies may be used for analytics, advertising, personalisation or measurement.

If we introduce services such as Google Analytics, Google Ads, Meta advertising tools, TikTok advertising tools or other analytics and advertising technologies, we will use them in accordance with applicable law and obtain consent for non-essential cookies or similar technologies where required.

You may be able to manage your cookie preferences through the cookie controls provided on our website.

How We Share Personal Information

We do not sell customer personal information for monetary consideration.

We may share personal information where necessary with organisations that help us operate our business and provide our Services, including:

Shopify, which provides the ecommerce platform used to operate our online store.
Payment providers available through our checkout, where necessary to process payments, refunds and prevent fraud.
Delivery and postal providers, where necessary to deliver your order or process a return.
Technology and service providers that assist with website hosting, security, technical services or customer support.
Analytics and advertising providers, if these services are introduced in the future and where any required consent or other lawful basis has been established.
Professional advisers, such as accountants, legal advisers or insurers, where reasonably necessary.
Government authorities, regulators or law enforcement where disclosure is required or permitted by law.

We only share personal information where reasonably necessary for the relevant purpose.

Order Fulfilment and Delivery

Orders are fulfilled directly by Parkside UK.

To deliver your order, we provide the necessary delivery information, such as your name, delivery address and relevant contact details, to the postal or courier service used for your order.

Shopify

Our store is hosted and operated using Shopify. Shopify processes certain personal information in order to provide its ecommerce, checkout, security and related services.

Information submitted through our store may therefore be processed by Shopify and its service providers in accordance with Shopify's own privacy practices.

You can learn more about how Shopify processes personal information by visiting the Shopify Consumer Privacy Policy.

You may also be able to exercise certain privacy choices relating to data processed by Shopify through the Shopify Privacy Portal.

International Transfers

Some of the service providers we use, including Shopify and certain payment or technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law. These may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information may depend on factors including:

whether the information is required to fulfil or administer an order;
whether you maintain a customer account;
whether the information is needed to deal with a return, refund, dispute or customer service enquiry;
our accounting and tax obligations;
fraud prevention and security requirements; and
any applicable legal or regulatory retention requirements.

When personal information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Please do not send passwords, complete payment card details or other sensitive financial information to us by email.

Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have rights including:

the right to request access to personal information we hold about you;
the right to ask us to correct inaccurate or incomplete information;
the right to ask us to delete your personal information in certain circumstances;
the right to ask us to restrict the processing of your information in certain circumstances;
the right to object to certain processing;
the right to data portability in certain circumstances; and
the right to withdraw consent where we rely on consent as our lawful basis.

You have the right to object to processing based on our legitimate interests in certain circumstances. You also have the right to object at any time to the use of your personal information for direct marketing.

To exercise any of your rights, please contact us at hello@parksidegb.co.uk.

We may need to verify your identity before responding to certain requests.

Complaints

If you have a concern about how we use your personal information, please contact us first at hello@parksidegb.co.uk so that we can investigate your concern.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

More information is available at ico.org.uk.

Children's Privacy

Our Services are intended for customers purchasing products and are not directed specifically at children. We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us inappropriately, please contact us at hello@parksidegb.co.uk.

Third-Party Links

Our website may contain links to websites, services or platforms operated by third parties. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy information before providing them with personal information.

Parkside UK operates as an independent reseller of genuine products. References to PARKSIDE and other third-party names, product names, trade marks, logos, packaging, product images, descriptions or branding are used where reasonably necessary to identify, describe and offer products for resale.

Parkside UK is not affiliated with, endorsed by, authorised by, sponsored by or officially connected with PARKSIDE or the owners of any other third-party brands referenced on this website. All third-party names, trade marks, logos and branding remain the property of their respective owners.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy. Where required by law, we will provide additional notice of significant changes.

Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or if you wish to exercise your data protection rights, please contact:

Parkside UK
Email: hello@parksidegb.co.uk