Frequently asked questions
Quick answers about orders, delivery, returns and our products.
Orders
Once your order is placed, you'll see an order confirmation at checkout and receive a confirmation email with your order number.
If the email hasn't arrived, please check your spam or junk folder before contacting us at hello@parksidegb.co.uk.
Orders are prepared for dispatch quickly, so we can't guarantee that changes can be made once an order has been placed.
If you need help, email us at hello@parksidegb.co.uk as soon as possible with your order number.
No. Delivery addresses can't be changed after an order has been placed, so please check your delivery details carefully before submitting your order.
Delivery
Orders are normally dispatched on the same or next working day. Weekends and UK bank holidays are not working days.
Every UK order is sent using Royal Mail Tracked 24 with Signature. Delivery times run from when your order is dispatched, not from when you place it, and they are estimates rather than a guaranteed next-day or other delivery date.
Estimated delivery times for your address are confirmed at checkout.
Every UK order is sent using Royal Mail Tracked 24 with Signature.
Yes. Every UK order is sent tracked, so you can follow your parcel's progress.
Yes. A signature is required when your parcel is delivered, so please make sure someone is available to receive it.
Delivery charges are calculated at checkout based on factors including the weight of your order and your delivery destination. You'll see the exact delivery charge before you complete your purchase.
Free UK delivery is available on eligible orders of £100 or more. Eligibility depends on the weight of your order and your delivery destination, and is confirmed at checkout.
Yes. Availability, delivery charges and estimated delivery times for your address are confirmed at checkout, before you complete your purchase.
Returns
Yes. You have 14 days after delivery to request a return. Email us at hello@parksidegb.co.uk with your order number or proof of purchase and we'll send you return instructions.
Please contact us before sending anything back.
If you're returning an item because you've changed your mind, you're responsible for the return postage.
If an item is faulty, damaged, incorrect or not as described, we'll cover the reasonable cost of returning it to us.
Items should be returned in their original packaging with all parts, accessories, manuals and components originally supplied.
You can inspect a product as reasonably necessary. If it has been used or handled beyond that and its value is reduced as a result, we may make an appropriate deduction from your refund where permitted by law.
We inspect returned items within 48 hours of receiving them. If the return meets the applicable requirements, we'll issue your refund, normally to your original payment method.
Products
Yes. All products offered for sale on our website are genuine PARKSIDE products.
Contact
Email us at hello@parksidegb.co.uk. If your message is about an existing order, please include your order number.